First of all, I neither support or condone the use of HP’s credential manager.  It’s fine in theory, but the amount of times I’ve had to fix something with it is getting ridiculous.  The latest issue occurred when the user logged into Windows using credential manager, the user had to swipe their finger again to log into credential manager to get the passwords to work.

To fix the issue of having to log into credential manager twice, rather than once, you need to find which part has is corrupt.

1. Open HP ProtectTools Security Manager
2. Click ProtectTools in the left hand column and then “Backup and Restore”
3. Follow the prompts to make a backup of the current identity.
4. Click “Credential Manager” after the backup is complete and click “My Identity”.  Then click “Clear Identity for this Account”  NOTE: Make sure you have a backup first
5. Create a new identity.
6. Log out and log back in to see if credential manager also logs in.  If it does, continue on.
7. You can then restore the backup from the same spot you backed it up.  At the last window where you can pick which parts to restore.  Restore the SSO piece and it will most likely fail again.
8. Now the fun part comes in finding which application entry in SSO is causing it to break.  In my case, after removing the ActiveSync entry and another one it worked.  Do step 6 after each entry removal to find when it starts working again.  I started by looking for entry’s that were applications other than web pages.

Or, you can just go to add remove programs and remove credential manager.